CARDS / TICKETS

USER AND CONFIDENTIALITY AGREEMENT

This User and Confidentiality Agreement (hereinafter referred to as the “Agreement”) is executed by and between SICPA TURKEY ÜRÜN GÜVENLİĞİ SANAYİ VE TİCARET A.Ş. with the MERSIS No.0769045850200017 (hereinafter referred to as the “SICPA Türkiye”) and internet users (hereinafter referred to as the “USER”) to visit the address of www.muze.gov.tr (hereinafter referred to as the “Website”), which is run by SICPA Türkiye.

1. The USER is deemed to have accepted this Agreement by performing transactions via the Website.
2. This Agreement contains the provisions of confidentiality between SICPA Türkiye and the USER.
3. The USER is deemed to undertake to act in accordance with this Agreement, all kinds of terms of use published and to be published by SICPA Türkiye and legislation of the Republic of Turkey. Otherwise all legal and penal liability shall rest with the USER.
4. The USER shall make the payment of the tickets/cards ordered via the Website and confirmed by SICPA Türkiye by means of credit card.
5. Contact information in order for the USER to communicate with SICPA Türkiye is as follows:
   Address: Levent Mah. Bambu Sok. No:4 Beşiktaş/İstanbul/Türkiye
   Telephone: 444 6893
   E-mail: yardim@muze.gov.tr
   The USER may communicate with SICPA Türkiye using this information. 
6. The USER is entitled to return the tickets/cards purchased via the Website within 14 (fourteen) days provided that SICPA Türkiye receives notice for right of withdrawal within the aforementioned period. The USER, who fails to fulfill this legal liability, may not return the tickets/cards.
7. The right of withdrawal shall be valid if the notice is sent within the time period of 14 (fourteen) days written in article 6. In the event that the USER wishes to return the card received; the USER agrees to send the front and back sides of the card via e-mail. The USER accepts to send the relevant ticket to SICPA Türkiye by means of e-mail if wishes to return the ticket sent to his/her e-mail address. Otherwise the ticket fare shall not be refunded.
8. SICPA Türkiye is entitled to contact the USER for communication, marketing, promotion, notification and for other purposes by means of letter, e-mail, SMS, phone call and other means over the address, e-mail address, fixed and mobile phones and other contact information, which is written by the USER in the registry form on the Website or updated by the USER afterwards. By agreeing to this Agreement, the USER accepts and declares that SICPA Türkiye may engage in the aforementioned communication activities for him/her unless otherwise accepted in written. The USER confirms by approving the Agreement that all information shared with SICPA Türkiye belongs to him/her and this information can be shared with all SICPA Türkiye Affiliates and other legal entities for the sales and marketing purposes and to serve the suitable notice for all kinds of communication tools. The USER reserves the rights listed in Article 11 of the Law No.6698 in return for these legal rights of SICPA Türkiye arising from the Law No.6698.
9. SICPA Türkiye and also all content-creators, employees of the site, individuals and organizations authorized by SICPA Türkiye shall not have any legal and penal liability for the claims for all kinds of pecuniary  losses and intangible damages to arise due to failure of the USER to read these terms and conditions or to act accordingly despite reading.   
10. As per the Distance Contracts Regulation, SICPA Türkiye shall keep  all information and documents about the USER for each transaction related to the right of withdrawal, information, delivery and other liabilities for a period of 3 (three) years. When the USER accepts the Agreement, this legal right of SICPA Türkiye is also deemed to be accepted. 
11. All other rights of SICPA Türkiye, which are not written here and granted by the laws of the Republic of Turkey, are reserved.
12. Cards purchased over the Website shall be delivered within 5 business days following the date of payment.
13. The USER confirms that he/she has understood the basic features and price of the ordered ticket/card, including taxes, at the time of order, and registered his/her information and delivery information on the system in an accurate and complete manner. SICPA Türkiye shall not be responsible for the circumstances, where this information is not accurate or complete, namely the damages to arise due to misinformation registered by the USER on the system at the time of order.
14. In the event that the card subject to the Agreement is delivered to someone other than the USER, SICPA Türkiye shall not be responsible if the individual to receive the card refuses the delivery.
15. In case of any problem identified in the order, SICPA Türkiye shall suspend the performance of the order for a period of 7 (seven) days unless communication is established by the telephone and e-mail address provided by the USER. Unless the USER contacts with SICPA Türkiye in this time period, the order is cancelled and the ticket fare of the USER is refunded.
16. Cargo fee shall be paid by SICPA Türkiye as long as the USER sends the card to be returned by means of the contracted cargo firm of SICPA Türkiye. In the event that the card to be returned by the USER is sent by a cargo firm other than the contracted cargo firm, SICPA Türkiye shall not be responsible for the return cargo fee and damage of the card likely to occur during the cargo process.
17. This Agreement is prepared in the Turkish and English languages. In case of discrepancy between the texts, Turkish text shall prevail.